Privacy Policy
Please review this Privacy Policy carefully before using our website, apps, or services. If you are a patient, note that the privacy and handling of your Protected Health Information (PHI) are primarily governed by your healthcare provider’s privacy policy.
Welcome to LightningQ Privacy Policy
At LightningQ ("Company," "we," "our," or "us"), we are deeply committed to protecting your privacy and maintaining the highest standards of data security. This Privacy Policy outlines how we collect, use, protect, and manage your information when you use our healthcare SaaS platform, mobile applications, and related services ("Services").
Information We Collect
Personal Information
- Name, email, phone number
- Date of birth and gender
- Payment and billing details
- Government-issued ID verification
- Contact and address information
Protected Health Information
- Medical history and conditions
- Consultation notes and records
- Prescriptions and medications
- Vital signs and test results
- Treatment plans and outcomes
Technical Information
- Device and browser information
- IP address and location data
- Usage patterns and analytics
- Session logs and timestamps
- Performance and error metrics
How We Use Information
Primary Uses
- Provide and improve our Services
- Facilitate patient registration, appointments, billing, and communication
- Securely store and manage medical records
- Comply with legal and regulatory requirements
Secondary Uses
- Conduct security monitoring and fraud prevention
- Generate anonymized analytics for service improvement
- Provide customer support and technical assistance
- Ensure platform performance and reliability
Sharing of Information
Our Commitment
We do NOT sell or rent your personal or health information to third parties.
We may share your information:
- With doctors, hospitals, and authorized healthcare providers you interact with
- With service providers (hosting, payments, analytics) bound by confidentiality
- When required by law, court order, or government authority
Security Measures
- Industry-standard security measures (encryption, access control, monitoring)
- All service providers bound by strict confidentiality agreements
- Regular security audits and compliance monitoring
Data Security
We use industry-standard security measures (encryption, access control, monitoring) to protect your data.
Note: However, no method of storage or transmission is 100% secure.
Data Retention
We retain your information as long as necessary to provide services, comply with legal obligations, or resolve disputes.
Your Rights
Depending on your location, you may have the right to:
Access
Access, correct, or delete your personal data
Rectification
Correct inaccurate or incomplete information
Erasure
Request deletion of your personal data
Restriction
Restrict or object to processing
Portability
Request a copy of your data
Objection
Object to certain data processing activities
Children's Privacy
Our Services are not intended for use by individuals under 18 without parental consent. If you believe we have collected information from a child under 18 without appropriate consent, please contact us.
Updates
We may update this Privacy Policy periodically. The updated version will be posted on our website with an updated effective date.
Contact Us
Questions About Your Privacy?
For questions about this Privacy Policy, please contact us at:
Address
Jagjeevan Path, F. No 302B Kazmi Oasis Complex, Gaya Sadar, Gaya, Bihar 823001, India