Terms of Service
Please read these terms carefully before using our services
Welcome to LightningQ Terms of Service
These Terms of Service ("Terms") govern your access to and use of the LightningQ healthcare SaaS platform and related services ("Services"). By using our Services, you agree to these Terms and acknowledge that you have read and understood them.
Important Legal Agreement
By accessing or using LightningQ services, you are entering into a legally binding agreement. If you do not agree to these terms, please do not use our services.
Eligibility
Who Can Use Our Services
- Must be at least 18 years old
- Minors require parental/guardian consent
- Must have legal capacity to enter contracts
- Must comply with local laws and regulations
Services Provided
What We Offer
- Appointment booking and scheduling
- Queue management system
- Electronic medical records (EMR)
- Healthcare workflow support
Medical Disclaimer
We are not a healthcare provider and do not offer medical advice.
User Responsibilities
What You Must Do
Your obligations when using our platform:
- Provide accurate and complete information
- Maintain confidentiality of your account credentials
- Use the Services only for lawful purposes
- Respect other users' privacy and rights
- Follow all applicable laws and regulations
What You Must Not Do
Prohibited activities that may result in account termination:
- Hack, attack, or compromise system security
- Scrape data or use unauthorized automated tools
- Share false or misleading information
- Violate others' intellectual property rights
- Use services for illegal or harmful activities
Healthcare Disclaimer
Critical Medical Information
Not a Substitute for Professional Medical Care: Any medical content (including AI-generated information) is for informational purposes only.
Always Consult Healthcare Professionals: Our platform should not replace professional medical advice, diagnosis, or treatment. Always consult a licensed doctor for healthcare decisions.
Emergency Situations: In case of medical emergencies, contact emergency services immediately. Do not rely on our platform for urgent medical needs.
Payments
Payment Terms
Financial terms and conditions:
- Fees are displayed at checkout
- Payments are processed securely
- Generally non-refundable except as required by law
- We reserve the right to change pricing
- Taxes may apply based on your location
Intellectual Property
Our Protected Content
Ownership and usage rights:
- All content, logos, trademarks belong to LightningQ
- Software and algorithms are proprietary
- No copying, modifying, or distributing without consent
- User-generated content remains yours
- We respect intellectual property rights
Limitation of Liability
Legal Protection Limits
No Liability For: Indirect, incidental, or consequential damages
Maximum Liability: Limited to the amount you paid in the last 12 months
Service Availability: We strive for uptime but cannot guarantee 100% availability
Third-Party Content: We are not responsible for external links or integrations
Termination
Account Termination
How accounts may be suspended or terminated:
- We may suspend accounts for Terms violations
- You can stop using our services anytime
- Data may be retained per legal requirements
- Refunds handled according to our policy
- Some provisions survive termination
Governing Law
Legal Jurisdiction
Applicable Law
These Terms are governed by the laws of India, specifically the jurisdiction where LightningQ operates.
Dispute Resolution
Disputes shall be resolved in the courts of Bihar, India, or through alternative dispute resolution methods.
Contact Us
Questions About These Terms?
For questions about these Terms of Service, please contact us:
Email Support
support@lightningq.comBusiness Address
Jagjeevan Path, F. No 302B Kazmi Oasis Complex, Gaya Sadar, Gaya, Bihar 823001, India